Adviser Skills

Soft Skills

AdviserSkills Course

CPD for Mortgage & Financial Advisers

Welcome to our soft skills course tailored specifically for Mortgage and Financial Advisers. In the dynamic world of finance, possessing technical expertise is undoubtedly crucial, but the ability to navigate interpersonal relationships and communicate effectively is equally vital. This course has been expertly designed to empower you with the essential soft skills that will set you apart in the competitive world of mortgage and financial advice.

In this unique programme, we will delve into the art of effective communication, active listening, empathy, and relationship-building. You will discover how these skills not only enhance client interactions but also contribute to a positive workplace culture. As we explore various scenarios relevant to your industry, you’ll gain insights on handling challenging conversations, building trust, and fostering long-lasting client relationships.

Prepare to elevate your professional profile by honing the soft skills that complement your financial acumen. This CPD accredited programme is perfect for newly qualified advisers and those experienced advisers who wish to undertake continued professional development (CPD) to maintain professional standards.

Watch our Explainer Video to find out more.

Qualification Structure:

This course consists of 3 key topics. You may choose to study the whole programme or any individual topic of choice.

Topic 1: Ethics & customer service

  • Working in the client’s best interests
  • Maintaining a CPD record
  • Working to a business plan
  • Identifying and reacting to regulatory changes
  • Ideas for business improvement and personal development

Topic 2: Building effective client relationships

  • Developing customer service skills
  • Building business relationships
  • Time management
  • Managing objections and complaints
  • Negotiating and influencing skills

Topic 3: Mastering client meetings

  • The advice process
  • Initial call techniques
  • Fact finding with clients
  • Researching, identifying, and presenting solutions
  • Review meetings and client servicing
  • Referrals and spotting opportunities

Course Fee:

Topic 1 £200+vat, Topic 2 £200+vat, Topic 3 £295+vat

Tip: enrol on all 3 topics to receive 10% off.


30 (CPD) hours

(The total course consists of 10 tutorials each lasting 3 hours)

Accreditation Statement:

This programme is accredited by The London Institute of Banking & Finance as meeting their requirements for effective CPD.

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Awarding Body

LIBF Accredited
Interactive Delivery

Engaging Presentation

Quality Assured

Industry Experienced Instructors

Simplified Training Materials

Streamlined Training Content

Study Option Virtual Classroom

If you like the idea of learning in a virtual classroom from the comfort of your home, our live financial adviser and mortgage adviser webinars are a great choice.

Expert tutors in financial services lead Adviser Skills lectures, sharing their industry knowledge and personal experiences. In a 5-day programme, you’ll attend 10 informative 3-hour tutorials covering various topics like ethics, customer focus, and building relationships. Experienced instructors will guide you through real-word scenarios using quizzes, discussions, and Q&A sessions to make the webinars interactive. By the end of the programme, you’ll have a solid understanding of how to succeed in a financial advisory role.

Topic 1: 3 sessions each lasting approx. 3 hours, presented over 2 consecutive days.

Topic 2: 3 sessions each lasting approx. 3 hours, presented over 2 consecutive days.

Topic 3: 4 sessions each lasting approx. 3 hours, presented over 2 consecutive days

Why study with us?

Simply Academy has achieved Trusted Partner Status from The London Institute of Banking & Finance (LIBF), a prestigious recognition awarded to only a select few organisations worldwide. This status reflects our dedicated commitment to providing high-quality training and excellent customer service in the financial services sector.



With a track record of over 25,000 students, you can have confidence in our expertise.



Our training consultants, chosen with great care, are some of the most experienced in the field.



We are respected by professional organisations and are government approved.

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Course Bundle Deal

Get 10% off when you book full AdviserSkills use code SKILLS10%

Frequently asked questions

What is the Adviser Skills programme?

The Adviser Skills programme was developed with employers who helped identify the essential skills they seek in an employee and has been designed to enhance the practical skills of financial professionals working in advisory roles.

Success as a mortgage or financial adviser requires more than just qualifications and technical expertise. Building strong client relationships necessitates a set of essential soft skills. This unique programme will help you hone these skills and help you stand out in a crowd.

What soft skills should a financial adviser have?

Financial advisers should possess strong communication skills, empathy, active listening, problem-solving abilities, and adaptability. Additionally, relationship-building, time management, and a client focused approach are crucial soft skills for success in this role.

How many hours of CPD do mortgage advisers need?

The FCA recommends a minimum of 15 hours of CPD per year for mortgage advisers.

Engaging in CPD activities allows mortgage advisers to demonstrate a commitment to their professional development. It can enhance their credibility and reputation within the industry and among clients. Regular CPD ensures that mortgage advisers remain competitive by staying informed about industry advancements and continuing to improve their knowledge and skills.

What are the CPD requirements for financial advisers?

As a general guideline, financial advisers in the UK are typically required to complete a minimum of 35 hours of CPD each year. This includes a minimum of 21 hours of structured CPD and up to 14 hours of unstructured CPD. Structured CPD involves activities with specific learning outcomes, while unstructured CPD is more flexible and can include activities like reading articles or participating in industry events.

It is important to note that CPD requirements may be subject to change, and advisers should refer to the latest guidelines provided by the FCA.

Simply Academy is accredited as a trusted partner by The London Institute of Banking & Finance
Simply Academy is trusted by the Education & Skills Funding Agency
Simply Academy awarded the Highest Rated Courses Brilliance Award 2019 from CourseCheck
Simply Academy is FSQS (Financial Services Qualification System) registered

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