Course Terms & Conditions

Terms & Conditions – Classroom

These Terms and Conditions govern the supply of our Services.

  1. Definitions
    In these Terms and Conditions the following words shall have the following meanings:
    “Course” means the classroom based training course that you have requested us to provide to you; “Course Fee” means the fee for the relevant Course as specified on our website and in our brochures;
    “Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data;
    “Terms and Conditions” means the terms and conditions of supply set out in this document; “you”, “your”, “yours” or “student” are references to you the person who has requested to enrol in one of our classroom based courses;
    “we”, “us” and “our” are references to Simply Academy Ltd (company registration number 07699805) of Thremhall Park, The Priory, Start Hill, Bishop’s Stortford, Hertfordshire CM22 7WE.
  2. Course Bookings and Course Fees
    2.1  In order to book a place on one of our Courses you must either telephone us to make a booking or submit a completed booking form. A minimum deposit of £100 plus VAT must be paid by you at the time of your booking. Once we have received your details and your deposit has been paid we will notify you whether you have been provisionally booked on your chosen Course.   If you make a booking for a course date less than 21 days before the start date the full payment is due at the time of making the booking.
    2.2  Full payment of the Course Fee must be received by us at least 21 days before the Course is due to start. Confirmation that your place has been booked on the Course will be issued once full payment has been received.
    2.3  If full payment is not received at least two (2) weeks before the scheduled Course date then we are entitled to offer your place to another candidate and you will be withdrawn from the Course.
    2.4  The contract for the provision of the Course is between you and Simply Academy Ltd. These terms shall become binding on you and us when we issue you with written acceptance of a booking form or we notify you that we are able to provide the course, whichever is the earlier, at which point a contract shall come into existence between us.
    2.5  Payment by instalments is possible for our course packages via our approved finance partner Pay4Later, details may be found on our website or by contacting us. Please note any credit agreement you enter into is subject to their own terms and conditions.
    2.6  All Course bookings made by you are subject to these Terms and Conditions. Course Fees may be subject to change and we will publish any change in our Course Fees on our website. Once you have received a confirmed booking and paid your booking deposit the Course Fee for your Course will not alter.
    2.7  Please note that Course Fees do not include the cost of examination or registration fees that may be charged by an awarding body.
    2.8  In addition to the Course Fee you shall also be liable to pay us the cost of any registration fee or examination fee that we may incur on your behalf. The applicable fees must be reimbursed to us at least 21 days before the Course start date. A failure to do so may result in the cancellation of your booking.
  3. Course Content and Size
    3.1  An outline of the content of our Courses is set out on our website and in our brochures. In order to ensure that we are up to date with changes and to ensure our candidates are receiving the best service we may vary the content of our Courses without notice to you.
    3.2  Although our class size is normally no more than 14 students we reserve the right to increase the class size and use a larger training room to accommodate additional delegates as and when we consider this to be necessary.
  4. Cancellations and Changes
    4.1  Where you are an individual not a company and you book your Course otherwise than in person, you have the right to cancel your booking within 7 days starting on the day after the contract between us comes into force in accordance with condition 2.4 (“Contract Date”) unless the Contract Date is less than 7 days prior to the commencement of your course in which case you may cancel at any time up to the commencement of your Course. Where you cancel your booking in accordance with this condition 4.1 you will be entitled to a full refund of any payments you have made in respect of the Course.
    4.2  In addition to the statutory right to cancel in condition 4.1, if you cancel the Course more than 7 days after the Contract Date but up to twenty two (22) working days prior to the commencement of the Course you shall be entitled to receive a full refund less an administration fee of £75 plus VAT which we shall be entitled to charge you plus the cost of any examination or registration fees that we may have incurred on your behalf.
    4.3  If you decide to cancel the Course closer to the start date but more than 7 days after the Contract Date then we shall be entitled to make the following charges plus the cost of any examination fees that we have incurred on your behalf.
    Cancellation:

    Number of days  % of fee to be paid
    0 to 5 Working Days 100%
    6 to 10 Working Days 50%
    11 to 21 Working Days 25%

    4.4 Any deposit paid by you will be used to offset the cancellation charges. Refunds are usually processed within fourteen (14) days.
    4.5  Any change to the course date requested by you must be notified to us as soon as possible prior to the commencement date of the original course. Change requests received less than 22 working days prior to the start date will incur an a charge of 25% of the course fee. Change requests received more than 21 working days before the start date will be granted free of charge. Any charges are payable at the time we confirm the change to you. We will do our best to facilitate any change requests however we cannot guarantee that we will be able to do so.
    4.6  We reserve the right to postpone or cancel a Course at any time if the number of registered participants is not adequate to justify the cost of presenting the Course.  All registered participants will be notified immediately of any Course cancellations. If a Course is cancelled by Simply Academy, registered participants will be given the option to register on a future Course or to receive a full Course Fee refund.
    4.7  In the extremely unlikely event that we are not able to start or continue a Course as scheduled due to illness or unavoidable absence of the Simply Academy tutor, or for any other reason beyond our reasonable control, we will, at our option, either reschedule the Course or offer a refund of the Course Fee.
    4.8  We recommend that you do not confirm any travel and accommodation arrangements more than 5 working days in advance of the Course start date as we will not reimburse you for any such costs that you may incur due to course cancellation.

  5. Course Attendance and Course Rules
    5.1 It is your responsibility to ensure that the Course is suitable for you and that you have met the prerequisites and recommendations outlined in any brochures or other Course literature.
    5.2  Course attendance is your responsibility. Please ensure that you have the correct details of the Course times, dates and venue.
    5.3  The tutor shall have full discretion as to the format and structure of the relevant Course.
    5.4  A tutor may request the removal of a participant from a class if the tutor is of the view that the participant’s behaviour is unacceptable and not conducive to learning. In these circumstances any refund is entirely at our discretion.
    5.5  Classes are not repeated. It is entirely your responsibility to ensure that you attend all classes, complete your assignments and obtain a copy of all course hand-outs.
    5.6  We undertake to you that the Course provided will be performed with reasonable skill and care and in accordance with acceptable industry practice and standards.
    5.7  If you decide to withdraw from a Course after it has started you must notify us in writing of your withdrawal. Any refund payable in these circumstances will be entirely at our discretion.
    5.8  Ownership of the copyright and all other intellectual property rights in the course material and other documents provided to you vests in us absolutely and you have no right to copy, reproduce, licence, sell, distribute or otherwise deal with this material in any manner whatsoever without our express written consent.
    5.9 We require all participants to be aware of and adhere to the Simply Academy training facility/programme venue policies related to health, safety, security, and emergencies.
    5.10 We accept no responsibility for the loss or theft of any of your belongings whilst attending a Course.
    5.11 Our London participants may be provided with an option of sitting an examination on the final day of the Course. This service is provided complimentary by the Institute of Financial Services for our students and is subject to availability.  Test pods are strictly reserved on a first come first served basis. We cannot guarantee however that this facility will be available on your chosen course date.
  6. Complaints
    If you have any complaints or are dissatisfied in any respect with the Course you should raise these concerns immediately (and in any event within 24 hours) with Simply Academy. Complaints should be made in writing to the Course Director at Simply Academy Ltd, Thremhall Park, The Priory, Start Hill, Bishop’s Stortford, Hertfordshire CM22 7WE. Simply Academy will endeavour to address and rectify any problems as soon as possible.
  7. Your Information
    7.1  Where we have requested information from you to provide the Course you agree to provide us with accurate and complete information.
    7.2  You authorise us to use, store or otherwise process your personal information in order to provide the Course to you and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Course to you. More information can be found in our Privacy Policy.
    7.3  You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.
  8. Limitation of Liability
    8.1  We disclaim any and all liability to you for the supply of the Course and our services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the Course. We cannot accept any liability for any loss, damage, cost or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
    8.2  We shall not be held liable for any failure or delay in performing the Course where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.
    8.3  We shall not be liable for any misrepresentations other than fraudulent misrepresentations.
    8.4 We undertake that we will use suitably qualified and skilled tutors to provide the Course to you however we cannot guarantee or warrant to you that the Course is suitable for you or that you will successfully pass an examination following attendance on the Course.
    8.5  Participation on the Course is entirely at your own risk and we cannot be held liable for any loss, damage or injury suffered or incurred by you as a result.
    8.6  We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
  9. General
    9.1  We may assign or subcontract any part or parts of the Course that we provide to you from time to time and any part or parts of our rights and obligations under these Terms and Conditions without your consent or any requirement to notify you.
    9.2  The Terms and Conditions and any booking form constitute the entire agreement between you and us. No other terms, statements, representations or promises whether expressed or implied shall form part of this agreement. In the event of any conflict between these Terms and Conditions and any other term or provision, these Terms and Conditions shall prevail.
    9.3  If any term or condition of our agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the agreement shall continue in force without such term or condition.
    9.4  These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales.
    9.5  No delay or failure on our part to enforce our rights or remedies under these Terms and Conditions shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

Terms & Conditions – E-Learning

These Terms and Conditions govern the supply of our Course to you.

We are : Simply Academy Ltd (company registration number 07699805).
Our address is: Thremhall Park, The Priory, Start Hill, Bishop’s Stortford, Herts, CM22 7WE.
We can be contacted at: [email protected]
You are: A user of our Website.

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any distance learning courses and materials from this Website. By ordering from this Website you agree to be bound by these Terms and Conditions.

  1. Meaning of words used by us
    “Agreement” is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you;
    “Course(s)” is a reference to the distance learning courses and materials which we may offer for sale from our Website from time to time;
    Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data;
    “you”, “your” and “yours” are references to you the person accessing this Website and ordering any Courses from the Website;
    “we”, “us” and “our” are references to Simply Academy Ltd of Thremhall Park, The Priory, Start Hill, Bishop’s Stortford, Herts CM22 7WE; and
    “Website” is a reference to our Website www.simplyacademy.com on which we offer our Courses.
  1. How to book a Course with us
    2.1 Any contract for the supply of Courses from this Website is between you and Simply Academy Ltd. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment.
    2.2 Courses purchased from this Website are intended for your use only and you warrant that any Courses purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Course.
    2.3 When using this Website you will be provided with a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.
    2.4 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
    2.5 Once we receive your order we will send you a confirmatory email to confirm your booking. Login details are usually sent to you by email within 3 working days of receipt of your booking. If, for whatever reason, your booking is not accepted by us we will notify you of this in writing together with the reasons.
    2.6 All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. We also reserve the right to alter the Courses available for sale on the Website and to discontinue any Course.
  1. Prices and Payment
    3.1 All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. Prices are inclusive of value added tax.
    3.2 The total price for Courses ordered will be displayed on the Website when you place your order. Full payment must be made before access to Courses is provided unless you have registered to pay by instalments in which case access to the Course will be provided for the period of the instalment depending upon the package you have selected.
    3.3 You can pay by bank transfer or debit or credit card. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also do security checks to confirm it is you making the order. Payment by bank transfer must be made to our nominated bank account details of which will appear on our invoice.
    3.4 Payment by instalments is possible for our course packages via our approved finance partner Pay4Later, details may be found on our website or by contacting us. Please note any credit agreement you enter into is subject to their own terms and conditions.
    3.5 Please note that fees for Courses do not include the cost of examination or registration fees that may be charged by any awarding body.
  1. What you need to know about our Courses
    4.1 Once we receive your payment we will create an account for you and provide you with a unique login and password within 72 working hours.
    4.2 It is your responsibility to ensure that the Course is suitable for you and that you have met the prerequisites and recommendations outlined on the Website or other Course literature.
    4.3 We hereby grant to you a non-exclusive, non-transferable, limited, personal, revocable, worldwide licence to access the Course(s) for which you have paid.
    4.4 You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Course(s), or the content of our Courses or our Website in any way; (ii) modify or make derivative works based upon the Course; (iii) embed the service as an “iframe” or “frame” from within another application; or (iv) reverse engineer or access the Website or the Course in order to (a) build a competitive product or service, (b) build a product using ideas, features, functions or graphics that are similar to those related to the Website or the Course, or (c) copy any ideas, features, functions or graphics of the service. Courses cannot be shared or used by more than one individual.
    4.5 When accessing Courses and using our Website you shall not: (i) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (ii) interfere with or disrupt the integrity or performance of the service or the data contained therein, or our Website, servers or networks; (iii) attempt to gain unauthorised access to the Website or the Course or its related systems or networks; or (iv) take any action that imposes an unreasonably or disproportionately large load on our system.
    4.6 We undertake to you that the Course provided will be in accordance with acceptable industry practice and standards.
    4.7 We reserve the right to cancel or suspend access to your account and to the Course if you have failed to pay us or our approved finance partner Pay4Later an instalment by the due date.
    4.8 Access to Courses is usually for a specified time and you are encouraged to complete the particular course during the allocated time. An extension of time to access the Course may be granted in certain circumstances subject to the payment of a fee.
  1. What we do with your information
    5.1 Where we have requested information from you to provide a Course you agree to provide us with accurate and complete information.
    5.2 You authorise us to use, store or otherwise process your personal information in order to provide the Courses to you and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Courses to you. More information can be found in our Privacy Policy.
    5.3 You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.
  1. Your rights to cancel a Course
    6.1 You may cancel the contract and receive a full refund within 7 working days of purchasing a Course provided you have not logged in and accessed the Course.
  1. Our rights to cancel a Course
    7.1 We shall be entitled to cancel or suspend your account with us in the event that we reasonably consider or suspect that you have acted in breach of these Terms and Conditions. Any failure to pay fees on time shall constitute a breach of these Terms and Conditions entitling us to terminate or suspend your access to the Course.
  1. How to get Technical Support
    8.1 All operational queries concerning the Course and access to the Course should be addressed to [email protected] We will endeavour to respond to all requests within 72 working hours.
    8.2 The e-learning site can be accessed from any internet enabled desktop computer running Microsoft Windows XP and above, Internet Explorer 8 or above or Apple Macintosh running OSX 10.6 or above, High speed broadband is recommended.
  1. Our Intellectual Property Rights (“IPR”)
    9.1 All IPR in the Courses (including any such rights in our Website) remain the property of Simply Academy Ltd or of the software owners (as the case may be) and are either owned by or licensed to us and nothing in these Terms and Conditions shall transfer any ownership rights to you. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our Website except where expressly invited to do so or indicated on our Website.
  1. Other Websites
    There may be a number of links on our Website to third party websites which we believe may be of interest to you. We do not represent the quality of the products or services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party websites or the services or goods that they may provide to you.
  1. Complaints about our Courses
    We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to [email protected]
  1. Disclaimer and limits to our liability
    12.1 Great care has been taken to ensure that the information available on this Website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
    12.2 We disclaim any and all liability to you for the Courses to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Course. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
    12.3 The Courses are provided on an “as is” basis and no warranty or guarantee is offered in relation to the accuracy of the information provided. We cannot guarantee or warrant to you that any Course is suitable for you or that you will successfully pass an examination following participation on a Course. The use of the Course and the materials provided is entirely at your own risk and we cannot be held liable for any loss, damage or injury suffered or incurred by you as a result.
    12.4 We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.
    12.5 We shall not be held liable for any failure or delay in in delivering the Courses where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.
    12.6 The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.
    12.7 We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
  1. General legal points
    13.1 We may subcontract any part or parts of the Courses that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.
    13.2 We may alter or vary the Terms and Conditions at any time without notice to you.
    13.3 The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.
    13.4 If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
    13.5 These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales.
    13.6 No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
    13.7 It is not intended that the undertakings and obligations of the parties set out in this Agreement shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.

Simply Academy Pass Assurance Scheme

In order for a Student to be considered to be a Qualifying Student under the Simply Academy Pass Assurance Scheme, he/she must meet all of the following requirements.

  • Complete the relevant classroom Course with Simply Academy;
  • have not passed the Exam in relation to the Course on his/her first attempt and have paid the Course Fees in full by the date upon which those Course Fees were due to be paid under the Terms and Conditions for the Course;
  • Simply Academy must receive each re-sit course request no later than 20 working days after the original course completion. This request must be received in writing to [email protected]

The Simply Academy Pass Assurance Scheme shall not apply where the requirements above have not been met in full.

Places for Re-sit Courses at Simply Academy Training Centres are subject to availability and will be run as part of our normal Course schedule at our Simply Academy Training Centre which is unlikely to be at the original venue.

You may be offered an alternate Re-sit Course where the first choice of Re-Sit Course is unavailable on the date requested. If you decline any such offer, Simply Academy shall be under no obligation to provide any Re-sit Course to you under the Simply Academy Pass Assurance Scheme.

Only one Re-sit Course (where applicable) will be offered to each Qualifying Student in respect of each Course purchased. If any Qualifying Student does not pass the relevant exam following a Re-sit Course, Simply Academy shall not be obliged to offer that Qualifying Student any further Re-sit Course(s). This clause does not prevent a Qualifying Student from booking and enrolling on any further classroom Courses, online Course or Re-sit Course at their own cost.

Where Re-sit Courses are provided to Qualifying Students in accordance with the Simply Academy Pass Assurance Scheme, the relevant free Re-sit Course shall not include any study materials. You will be responsible for ensuring that you acquire, at your own cost, any additional study materials which you require for the relevant Re-sit Course.

The Simply Academy Scheme does not include any other discount or financial benefit to Qualifying Students and excludes any amounts payable to Awarding Bodies or any other professional body for membership.

Simply Academy may withdraw the Simply Academy Pass Assurance Scheme at any time in its sole discretion. Any such withdrawal shall not affect students who have purchased and are participating in any Courses at the date of such withdrawal. Such students shall continue to be eligible for the Simply Academy Pass Assurance Scheme in relation to the Course which they are undertaking.

Qualifying Students may not transfer or assign the Re-sit Course for which they are eligible under the Simply Academy Pass Assurance Scheme to any other person.

In no circumstances will Simply Academy either: (i) refund your Course Fees or (ii) provide a cash alternative to the Simply Academy Pass Assurance Scheme, in the event that any Re-sit Courses are unavailable.

If you have breached, or, are in breach of any of the Terms and Conditions, you and your Students will not be eligible for the Simply Academy Pass Assurance Scheme.

Simply Academy may vary the terms of the Simply Academy Pass Assurance Scheme from time to time to comply with law or to meet its changing business requirements without notice to you. Any updates or amendments will be posted on the website.

The Simply Academy Pass Assurance Scheme and any other matters arising out of or in relation to the Simply Academy Pass Assurance Scheme shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise out of or in connection with these terms and conditions.

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